NY Times No Longer Wants Revenue from DOW Jones For Delivering Wall Street Journal - Hendersonville Times

It has become apparent that the New York Times has no control over their subsidiaries around the country and are not concerned about disconnects with their readership.

It is also very disturbing as an investor that there is no real concern about loss of revenue by subsidiaries independently deciding not to deliver paper such as the Wall Street Journal to paid subscribers. These subscribers are within the published home delivery area and meet all of their delivery criteria. As some one inside the Wall Street Journal said; "They simply do not want the contract.". and "We have no real control over them.". This type of incident is prevalant across the US and especially in the southeastern US. The case sited was in North Carolina, in fact multiple readers in two counties, Hendersonville and Brevard were contacted and reiterated very similar complaints. The complaints included:

1. Consistent mis-delivery or damaged papers (that were never replaced)
2. Actual refusal to deliver to a residence because they compained about the condition of the paper received.
3. Annoying and abusive phone calls from delivery management within the local papers such as in Hendersonville.
4. Refusal to comply with parent or contract companies request for sinple things such as placing the papers in plastic bags to prevent product damage.

The complaints were all brought to the attention of the Wall Street Journal customer service department, and in some cases the New York Times management. Not one customer interviewed ever received a satisfactory resolution and some never even received call backs.

Please, think twice before investing in such companies and forget about subscribing. If yo enjoy frustrating service and ZERO customer support, the New York Times, particularly Times News in Hendersonville, under Mr. Luftis is the paper for you!